VoIP and Digital Phone Technology
Voice over Internet Protocol (VoIP) – also referred to as digital phone technology, broadband phone, voice over broadband, Internet telephony and Internet Protocol (IP) telephony – is a service that transmits your telephone conversations via the Internet as opposed to an analog phone line.
Today’s leading communications providers offer Voice over IP with a comprehensive collection of features, such as long distance, unlimited local calling, and a host of other robust features at an affordable price. In addition, providers also offer multiple versions of Voice over IP, including:
- Dedicated Voice over IP phones – these permit Voice over IP calls without the need for a computer. Dedicated Voice over IP phones work by connecting you to a broadband or Wi-Fi network directly, as opposed to analog telephone adapters that plug into a jack and drawing on existing Internet service. Due to the fact that Voice over IP phones require Internet service, the majority of customers opt to employ them in addition to their Internet services.
- Analog Telephone Adapters – as mentioned above, analog telephone adapters work by plugging into a jack and drawing on your existing Internet service – a manner frequently used by broadband and cable providers to permit an enhanced ease of use and a more cost-efficient rate. Also, by employing an analog telephone adapter you get to enjoy the benefits and convenience that arise from bundling your Voice over IP service with cable TV and high-speed Internet services, such as one economical monthly bill.
- Softphones – softphones are essentially software that allows you to make Voice over IP calls via an Internet connection, eliminating the need for specific dedicated hardware. Softphones are installed on your computer. One of the most popular examples of a softphone today would be Skype, which – once installed on a computer with a broadband Internet connection – permits free local or international calling with a fixed phone number.
In short, Voice over IP service lets you stay connected while saving you money. It allows you to receive reasonably priced long distance and international rates, popular features, including caller ID and call forwarding, and provides reliable customer support – what’s not to love about that?
More Information
Are you interested in learning more about Voice over IP services? If so, give us a call today! We work with the leading providers of Voice over IP services and would love the chance to find you the ideal solution at the best available price.
No Comments »Internet T1 and Internet T3 Connections
How businesses use T-line connections to achieve success
In order for any company to grow and prosper in today’s fast-paced business world, it is imperative that they have the ability to reach out to employees and customers – regardless of their location. It’s a well known fact that the most successful companies today thrive on ISPs (Internet Service Providers) that provide reliable services complete with a comprehensive list of features that meet their requirements.
Internet T1 and Internet T3 lines (also referred to as T-line connections) are telephone lines comprised of either fiber optic or copper wires that offer 24 DS-0 channels. These channels permit data and voice transmissions at speeds ranging from 1.5 Mega bits per second (for Internet T1 lines) to 45 Mega bits per second (for Internet T3 lines), making them exceptionally faster than alternative services, such as DSL or cable.
Along with faster transmission speeds, Internet T1 and Internet T3 lines allow you to conduct multiple local and long distances telephone calls simultaneously without requiring the installation of any additional wires. This saves your company from having to pay for additional installation fees and costly phone charges.
What’s more, is that Internet T1 and Internet T3 connections are often considered an attractive solution for many businesses because they offer an “always on” connection, meaning they run 24 hours per day, 7 days per week. T-line connections also support advanced, high T1-bandwidth applications, including web conferencing, audio conferencing, Voice over Internet Protocol (VoIP), and multi-user Virtual Private Networking (VPN).
Due to the fact that Internet T1 and Internet T3 lines provide a great deal of high T1-bandwidth and the ability to support a large number of popular business applications, the pricing can run fairly high; and while pricing generally depends on your company’s office location, part of it is also determined by the type of Internet T1 or Internet T3 line you select. For example, there are a range of T-line connection types available:
- Fractional T-line connection
- Full T-line connection
- Integrated T-line connection
- Bonded T-line connection
- Dynamic T-line connection
- Voice T-line connection
Are you interested in learning more about Internet T1 and Internet T3 solutions? To find the ideal solution at the best available price that meets your unique business needs, contact one of our professional account managers today!
Verizon Offers Three New Powerful Internet Access and VoIP Packages to SMBs
The popularity of Voice over Internet Protocol (VoIP) services as well as other IP communications continues to grow at a rapid pace. As a result, Verizon has launched a new set of offerings that were created to address to the rapid increase of Voice over Internet Protocol in the SMB domain and the ensuing demand for robust high-speed Internet connections. Additionally, Verizon’s new offerings also support the SMB-directed marketing efforts of Verizon Global Wholesale clients.
VGW’s three new packages were designed to cover the vital features and speeds that developing SMBs need to engage customers in innovative and assertive ways and to resolve current connection issues. They include:
- A grouping of the provider’s router hardware with its SIP Gateway Service. This permits wholesale clients to provide SMBs with a fast and efficient way of getting into the VoIP game due to the fact that the SIP Gateway Service transmits VoIP traffic between the traditional telephone network and packet-based IP networks
- Dedicated Internet T1 that plans to combine discounted hardware and low-cost services, making it ideal for businesses with more than 30 employees that handle high volumes of email traffic, large file transfers, and web hosting. A Quality of Service option is available for an additional fee, and largely benefits companies that consolidate key business, video and voice applications onto a converged IP network
- Internet Dedicated Ethernet is geared toward heavy data users and includes an Ethernet connection of either 5Mb or 10Mb with Internet access. This service will bundle discounted Ethernet service and a Samsung iBG1000. Also targeted at companies planning on consolidating their key business, video and voice applications onto a converged Internet Protocol network, this Internet Dedicated Ethernet offering serves as a one-vendor solution that the end-user can ultimately leverage to suit their business model
Verizon Global Wholesale’s senior VP of marketing, Quintin Lew, stated in a recent release that by providing offers that contain both hardware and services, “we’re giving our wholesale customers new ways to support their small- and medium-sized business customers in a time when every nickel and every efficiency counts toward success.” Lew added that the provider’s objective continues to be that of supporting its wholesale customers by providing them with tools that allow them to help SMBs succeed.
Want to learn more? Give one of our professional account managers a call today!
Difference between SIP Trunking and Hosted PBX Services
SIP Trunking
Session Initiation Protocol trunking, also known as SIP trunking, enhances the quality and efficiency of your communications. Capable of also providing your business with considerable cost-savings, SIP trunking eliminates the need for expensive Primary Rate Interfaces (PRIs) ISDN Basic Rate Interfaces (BRIs) and local Public Switched Telephone Network gateways.
In contrast to traditional telephony, wherein groups of physical wires would be delivered from the provider to a business, SIP trunking allows you to substitute conventional fixed Public Switched Telephone Network lines with PSTN connectivity via the Internet.
In addition to placing telephone calls, SIP trunking also supports multiple forms of real-time unified communication on the same connection, such as conferencing, whiteboarding, inter-office file transferring, and instant messaging.
Hosted PBX
Let’s start by quickly defining what a PBX is; a PBX, or Private Branch exchange, is where an incoming call can be routed to different extensions. Due to advancements in modern technology, PBXs are no longer required to be on-site, thus the birth of the hosted PBX.
To put it simply, a hosted PBX offers advanced call routing that is hosted by a provider that handles the technical side. One of the biggest benefits of employing a hosted PBX system is the cost-savings it provides due to the fact that there are no required hardware purchases or upgrades. In addition, hosted PBX services make advanced business technology available for even small businesses.
SIP Trunking vs. Hosted PBX
What it really comes down to is the size of your business.
Smaller companies with 20 employees or less should opt for a hosted PBX solution, as it offers traditional PBX features that are managed off-site by a Voice over IP provider.
Larger enterprises and those with 20 or more employees are more likely to benefit from an SIP trunking service. However, SIP trunking requires you to have your own IP PBX equipment, which can be expensive.
It’s important to note that each provider has implemented their own version of what they believe each service should offer, which can lead to certain misconceptions and confusion in the marketplace.
Are you looking to employ a hosted PBX or SIP trunking service for your business? Give one of our skilled, professional account managers a call today! We partner with the leading providers of telecommunications services in order to find you the ideal solution to meet your unique needs at the best available price.
Wireless Carriers Cut Jobs Even with Rising Revenues
Oh where, oh where are the telecom jobs – oh where, oh where can they be?
According the CTIA – The Wireless Association (an international nonprofit membership organization that has represented the wireless communications industry since 1984), in 2010 wireless revenues reached almost $160 billion. However, according to the analysis of the US Department of Labor figures that was done by The Wall Street Journal, the number of US wireless jobs is decreasing, reporting that almost 6 months ago employment fell to 166,000 – a 12 year low that represented approximately 20,000 fewer jobs than in June of 2009 when the recession ended.
That being said, there is some discrepancy in the numbers. The survey conducted by the CTIA found that over 250,000 people were employed at the end of 2010, while the Bureau of Labor Statistics counted 172,000. When asked to explain the difference between the numbers, CTIA’s Research Department head, Robert Roche, stated “Different approaches and different definitions,” adding that the CTIA survey excludes other wireless-related jobs, such as maintenance and tower construction companies and large and independent retailers that sell wireless services and products.
XO Communications Possibly Cutting As Many As 400 Jobs
XO Communications, one of the nation’s largest competitive local exchange carriers that serves over 90,000 customers, including more than half of the Fortune 500, may be cutting up to 400 jobs.
Since completing a merger agreement to sell itself to affiliates of billionaire Carl Icahn back in mid-August, it has been said that Herndon, Virginia-based XO Communications will lay off up to 400 employees. Prior to the merger agreement, Icahn owned roughly 92% of the combined voting power of XO’s outstanding shares of capital stock.
When asked about the possibility of cutting hundreds of jobs, Chad Couser, spokesman for XO Communications stated that he had “no comment;” however according to one source, there was a conference call made last week to discuss the issue.
Now that the company has gone private it’s unlikely that any job-cut numbers will be disclosed, but this would not be un-charted territory; XO Communications has trimmed down its workforce before. In the first half of 2011, the provider’s selling, general and administrative expenses shrunk just over $20 million when matched up to the previous year. XO Communications ascribed the decrease primarily to “changes in employee benefit programs and a decline in payroll and related expenses due to headcount reductions.”
More about XO Communications:
XO Communications provides reliable communications solutions that are built around your individual requirements in order to keep your business productive and competitive. From advanced SIP trunking, Voice over IP and bundled data and voice communications to high-speed security and WAN solutions, XO is committed to providing powerful and reliable solutions – no matter what size your business is.
Small-sized businesses – get the biggest return on your investment with Dedicated Internet Access and Voice over IP services built especially for companies with fewer than 100 employees
Medium-sized businesses – let XO deliver end-to-end network and communications solutions so you can keep focused on your core business
Large enterprises – for companies with over 500 employees, XO helps improve operation efficiency and solve complex challenges via their robust hosted IT, security, networking and IP communications solutions
SMBs Sold On the Value of Cloud Communications
For years now, hosted Voice over Internet Protocol (IP) services have provided strong business value, however customarily the advantage has been associated solely with expense savings. Traditionally, businesses that consider on-site PBX a safer bet – because in the event of a business continuity threat the equipment is locally available and able to be accessed easier – place a high value on the reliability and uptime of communications systems. However, according to a July 2011 report conducted by Aberdeen Group, (a leading provider of fact-based research that aids individuals and organizations is making better business decisions) this previous conjecture is no longer accurate.
The report included over 100 businesses that were polled in their use of telecommunications services. Aberdeen Group found that the “Best in Class” companies or top 20% of telecommunications end-users in terms of performance faced one-quarter of the Service Level Agreement-defined issues and had 5% of the downtime as standard respondents. As it turns out, these high-level enterprises were over two times more likely to employ a hosted communications solution than any other organization, which demonstrates that reduced service impairment and improved uptime are now strongly associated with the real-world usage of hosted Voice over IP.
Aberdeen broke the report down even further, splitting its respondent base into three separate categories – small, medium, and large organizations – for additional profiling.
Small organizations (those that comprise of 50 or fewer employees) proved to be very much in favor of hosted Voice over IP solutions, primarily because they were looking for the most cost-efficient solution. Just over 30% of Aberdeen Group’s report audience noted that they have already adopted this type of solution, and an additional 35% say they plan to do so in the next 2 years. Small companies are often heavily reliant on their telecom systems in order to support a customer and partner environment since it is more cost effective than traveling for in-person meetings. Aberdeen Group found that by employing a hosted Voice over IP solution, smaller companies increased their odds of reaching 99.999% uptime (aka the “five 9s”) support that many thought was only attainable to large enterprises.
Medium-sized businesses (those that employ between 51 and 2,500 employees) are less likely to implement a hosted Voice over IP solution, with just 11% of respondents reporting that they have already adopted it and another 30% saying they plan to do so. A part of the issue is that more than 60% of the medium-sized companies listed in the report had already made investments in on-premise PBX solutions and therefore felt compelled to continue using the equipment until it was completely depreciated. That being said, the knowledge with existing equipment and penny-pinching instinct came at the cost of inferior uptime.
While Aberdeen Group’s report indicated that hosted Voice over Internet Protocol (IP) services currently offer the greatest benefits to small and medium-sized organizations, it should be noted that both have different goals and concerns, and have different needs associated with adopting a hosted Voice over IP solution.
A Few Things to Consider Before Selecting a VoIP Provider
Today, countless businesses have either already begun substituted their existing phone service with a Voice over Internet Protocol service, or are considering it. In fact, Voice over IP solutions are becoming so popular with companies of all sizes, that U.S. business penetration rates are predicted to reach nearly 80% in the next two years.
Listed below are two of the most common questions asked by customers who are considering moving to VoIP:
Q: What is required to move to Voice over IP?
A: First you need to decide whether you want to continue using your existing PBX. If you do, you will need a Voice over UP gateway in order to digitize analog calls from your TDM PBX. A crucial facet is the equipment components and design of your Local Area Network, as it will become part of your telecommunications infrastructure in a Voice over IP environment. In addition, you must ensure your equipment, including your router, firewall, and switch, are capable of handling Voice over IP, and are able to give voice traffic priority, and deliver the Quality of Service that a Voice over IP requires
SMBs that do not own a PBX will require either an analog telephone adapter or a Voice over IP device in addition to a router or Voice over IP gateway.
Q: What type of benefits does Voice over IP offer?
A: While initially the appeal of Voice over IP service was toll savings, there are many other reasons. For starters, Voice over IP runs over a business’s data network or Internet connection, which would provide your IT staff easy manage routine tasks, including activating features, adding or deleting users, and establishing voicemail boxes for no additional fee. This can save your business a significant amount of capital, as an outside vendor would typically charge a few hundred dollars an hour for the exact same job.
Another benefit of employing Voice over IP services is the mobility they provide. Exclusive features allow you and your team to work remotely while still being able to access additional features and advanced call handling at dramatically reduced costs. This is because unlike conventional telephony, Voice over IP takes advantage of the thousands of dollars worth of investments already made by a business via making use of the on hand network infrastructure for system installation.
If you are considering employing a Voice over IP service, contact one of our professional account managers today to learn more!
Level 3 To Lay off US Workers Now That the Acquisition Is Complete
XO Communications’ allegation that the merger would create a “global colossus” that would dominate the Internet backbone market, resulting in higher prices and decreased service quality proved to be untrue and did not change the FCC’s ruling – the transaction was approved.
Earlier this week it was announced that Level 3 Communications, a provider for a variety of customers, including government agencies, other communications providers, and large enterprises completed its acquisition of Global Crossing, a provider for 40% of Fortune 500 companies, as well as 700 carriers, mobile operators and Internet service providers worldwide. The deal advanced Level 3’s position as an international telecom carrier with undersea network facilities and fiber infrastructure on three continents and in more than 45 countries.
Prior to closing, Level 3 had said the transaction would generate approximately $2.5 billion in savings and enrich its financial position. However, while the merger proved to be good news for shareholders, customers, and the company as a whole, that was not necessarily the case for employees. Collectively, Level 3 and Global Crossing employ over 10,000 staff members.
Citing a Level 3 top executive, Reuters reported that as part of its effort to incorporate Global Crossing, the provider is anticipating laying off as many as a few hundred employees. According to Level 3’s chief executive officer, James Crowe, the majority of the cuts will be coming from those currently working in the United States adding that “in large parts of the world it is very minimal.”
Subsequent to the merger’s completion, credit rating agencies Moody’s Investors Service and Fitch Ratings have promoted Level 3’s rating position. Moody’s Investor Service states that while the provider has a sizeable debt load and moderately poor margins, there is a probability that it will “become modestly cash flow positive on a sustained basis within two years.”
Fitch Ratings said that the transaction improves Level 3’s “competitive position,” and explained that once the acquisition was complete, it deleveraged the provider’s balance sheet, and noted potential for Level 3 to continue improving its credit score and produce steady free cash flow levels. Fitch Ratings added that on top of escalating Level 3’s scale, the merger increases the depth and breadth of its services, allowing it to spread out into new markets and widens the range of customers the provider serves, “including large multi-national enterprise customers.”
AT&T’s Acquisition of T-Mobile USA Would Nearly Reach the President’s National Broadband Goal
According to the former US Representative of Virginia’s 9th congressional district, Rick Boucher, if AT&T completes its acquisition with T-Mobile USA, it will just about reach the goal that President Barak Obama set of making high-speed wireless services available to at least 98% of Americans in the next 5 years.
Boucher, who previously served the House for 28 years and now heads up the government strategies practice group of the international Sidley Austin law firm and serves as the honorary chairman of the Internet Innovation Alliance, noted that the merger would mark a “very important step [in] achieving universal broadband in the near future.” He also added that by 2017 AT&T would offer broadband to 97% of the US population.
Earlier this year in the President’s State of the Union address, Obama alluded to his proposal that over the next 10 years would essentially free-up 500MHz of wireless spectrum via incentive auctions which would encourage innovation, and construct a nationwide interoperable wireless network for public safety while slashing the national deficit by roughly $10 billion.
The Wireless Innovation and Infrastructure Initiative would provide broadband service to the majority of 26 million Americans that the FCC recently reported to Congress are still going without high-speed Internet service.
Dallas, Texas-based AT&T claims that the acquisition of the fourth-largest wireless provider, T-Mobile USA, would solve its need for additional spectrum. Moreover, AT&T cited its broadband plans as one of the chief public benefits of the $39 billion merger that would allow its fourth-gen LTE network to reach 97% of United States citizens.
Before the Senate Judiciary Committee’s Subcommittee on Antitrust, Competition Policy, and Consumer Rights, AT&T’s CEO, Randall Stephenson said the company’s broadband plans signify almost “55 million more Americans than our pre-merger plans and millions more than any other provider has committed to service.”
While there have been many parties opposed to the merger – including Sprint, the Department of Justice and several states – there are quite a few high profile, well-known names that are supporting it. Yahoo, Research in Motion, Qualcomm, Oracle, Microsoft, Facebook, Brocade and Avaya were named in a letter sent to Julius Genachowski, FCC Chairman. The letter addressed the fact that wireless networks are under pressure to keep up with the increasing demand for wireless broadband, and states that, “Given the network capacity challenges, policymakers must give meaningful consideration to AT&T’s acquisition of T-Mobile as a means of addressing their near term wireless broadband capacity needs,” the letter states.
Another Suit Filed Against Proposed AT&T Merger
AT&T has been fighting an uphill battle since announcing its attempt to acquire T-Mobile USA, leaving many to wonder if anyone outside of the two companies is in favor of the $39 billion merger.
Consumers have been blasting the acquisition since early May, with many filing comments with the Federal Communications Commission that argue the controversial purchase would result in a wireless duopoly with less competition that would only lead to higher prices.
Recently AT&T was hit with yet another lawsuit; this time from Ridgeland, Mississippi-based Cellular South, the nation’s largest privately held wireless provider. Joining the ranks of seven states, Sprint, and the Department of Justice, Cellular South filed its lawsuit in the same US District Court in D.C., where the additional cases against the multi-billion merger are currently pending. The most recent criticism alleges that the purchase will hurt competition, making it harder for regional carriers like Cellular South to secure not only competitive prices, times, and nationwide roaming, but also wireless devices.
According to claims made by the Department of Justice in its antitrust suit, the $39 billion acquisition would give AT&T control over almost half of the wireless market in a number of regions whilst controlling more than 50% of the market in no less than 15 cellular marketing locations.
While AT&T has vowed to battle the Department Of Justice in court, surfacing reports are indicating that the company has hunted for ways to pacify the US government by implementing certain compromises, including contacting smaller competitors to measure their interest procuring assets.
AT&T claims that the Department of Justice is ignoring the “significant competition” in the market, headed by regional carriers such as Cellular South and nationwide providers like Sprint, Verizon, MetroPCS. Both the Department Of Justice and AT&T are due in federal court on the 21st for a status meeting with Judge Ellen Huvelle and it is expected that they will also talk about the possibility of a settlement.
Although their opponents believe otherwise, AT&T has dismissed the Bellevue, Washington-based T-Mobile USA as a serious competitor. However, the company has had its fair share of struggles as of late; in addition to losing subscribers, it was announced that German parent, Deutsche Telekom AG, will no longer continue to make substantial investments in the US.
We’d like to know what you think; are you for or against the proposed merger?
AT&T Reveals Swift New LTE Network
AT&T customers will be happy to hear that the long awaited, much talked about 4G LTE network, first announced in May of this year, now has an official launch date.
Mark your calendars for this Sunday, September 18th 2011.
Trial tests conducted in AT&T’s Plano, TX laboratory have shown upload speeds of 10.4Mb and download speeds as fast as 28.8Mb. While these numbers may drop once customers begin to share ‘cell waves,’ even if they were to run at half that speed it would still be twice as fast as Verizon’s burgeoning LTE network, which advertizes upload speeds between 2 and 5Mb and download speeds between 5 and 12Mb. Verizon Wireless has been inundated with a long streak of bad luck this year, including 45,000+ workers going on strike, poor customer service rankings for their LTE network, and a mysterious death of a Wireline technician that is currently under investigation.
AT&T’s CFO, John Stephens announced the new launch date for the Atlanta, San Antonio, Dallas, Chicago, and Houston areas. AT&T also announced plans to make the new LTE network available in an additional 10 markets before the year’s end, along with a promise to provide at least one LTE smartphone before the holiday season is over – which is especially important due to the fact that the rising number of providers offering true 4G networks will only increase its popularity. Currently it is selling the 4G LTE compatible HTC Jetstream tablet PC as well as a modem and mobile hotspot.
Regardless of how it compares against Verizon Wireless, AT&T’s new LTE network will be a dramatic step up for customers. According to a report put out by GigaOM, for the iPhone 4 AT&T is promising upload speeds of 1.2Mb and download speeds of 3.7Mb on its HSPA+ network. However, there is some debate as to when Apple will have a 4G compatible device ready for its new network. While both AT&T and Verizon Wireless have made claims that they will provide a solid number of 4G Android phones in 2011, the quickly upcoming release of the new fifth-gen iPhone means it’s more than likely that it will not be 4G ready. That means we need to wait until about half way through 2012 when the sixth-gen iPhone is released before benefiting from the speed upgrade.
We’d like to know your thoughts on both Verizon Wireless and AT&T’s LTE networks – do you think they’ll stand up to all the hype?
Is it Time to Get Our Heads Out of the Clouds Already?
Over the past couple of years, cloud computing has been a hot topic of discussion for providers, agents and customers alike; so much so, in fact, that “the cloud” seems to have eclipsed the technology landscape. With so many businesses looking to reduce their technology expenses and free themselves from on-premise IT encumbrances, companies of all sizes are looking to cloud-based solutions as the future of technology consumption and delivery. However, some critics argue that the cloud computing hype has immensely surpassed the reality.
It’s no secret that there’s cloud hype – it will provide carriers with consistent revenue and predictability, so they push the profitability and simplicity of adoption and implementation on providers, who in turn, sell it to the customer. While it is true that there are many benefits to employing a cloud solution – such as lower IT costs, increased efficiency, and greater resource access to name a few – there is an issue with the fact that often what is promised ends up falling short of performance and functional expectations. As the CEO and President of the 2112 Group, Lawrence M. Walsh put it, “there’s a lot of vaporware in the cloud (ironic imagery, eh?).”
The hype has already generated an ambiance of uncertainty. Companies both large and small are striving to determine their ideal cloud strategy and establish what should remain on-premise and what should go into the cloud. Small and start-up businesses are especially perplexed by the hype due to the fact that they have a decreased risk tolerance for making mistakes.
What’s worse is that almost any carrier or vendor with a service or product that touches the web and gives off a “cloud vibe” dubs it a cloud offering, regardless of its authenticity, in order to stay competitive in the growing market. And they have good reason to; cloud computing has been projected to top $150 billion by 2015.
When it comes down to it, the bubble of cloud perception is believed to be on the brink of bursting. (Tongue twister anyone?)And while there’s no doubt that the over-use of the term “cloud” and the discontentment it brings along with it will manifestly cause a backlash, the question that remains is: how bad will it be?
What do you think? Tell us your opinion of “the cloud” and if you think it can deliver as promised.
TelePacific’s New Hosted PBX Service Offering for Small and Medium-Sized Businesses
Los Angeles, California-based TelePacific – a CLEC serving small and medium-sized businesses – recently made a new addition to its IP voice and data services portfolio: hosted PBX. The new service comes on the heels of many requests from agents in the telecom industry, and TelePacific’s channel chief, Ken Bisnoff, is happy to say that their voices have been heard. It was recently reported that Bisnoff announced that TelePacific was indeed listening to those requests, “and with the addition of hosted PBX to our product line you will be able to offer more comprehensive solutions and therefore expand your customer base.”
One of the most attractive aspects of a hosted PBX service is that it allows customers to link to a managed PBX that is off-site, which provides them with the same features of an on-site PBX, but devoid of costly capital necessary to purchase and maintain PBX equipment. And due to the fact that hosted PBX is a cloud-based solution, there is no need for you or your business to worry or fret over software and hardware upgrades because TelePacific takes care of that for you – without impacting customers’ services.
Currently, TelePacific provides two types of hosted PBX services; an entry-level service for those companies looking for PBX abilities along with an interface that is user-friendly , and an enterprise-level for businesses that require sophisticated features, including call center, CRM and Outlook integration, call recording, etc.
So, are you and your business an ideal candidate for hosted PBX? You probably are if you answer yes to any of the following questions:
- Do your business’s technology and equipment needs change regularly?
- Are you are a small or start-up business that is either short on capital or unwilling to invest in telecom equipment?
- Is your business is short on space or time to devote to housing and managing an owned phone system on a daily basis?
- Would you rather have the predictability of monthly service fees than maintenance and equipment expenditures?
TelePacific’s head of the managed services channel, Brandon Chaney, noted that their hosted PBX solution gives customers that are hesitant (or for any reason are not capable) of investing in a PBX system and equipment a service that is capable of meeting their unique needs.
Want to learn more? Contact one of our professional account managers today!
AT&T Carbon Impact Assessment Tool
Do you know how big your carbon footprint is? Websites like iFootprint.com work well for determining your individual carbon footprint, but what about your business? As usual, AT&T has you covered.
AT&T’s new online Carbon Impact Assessment Tool (CIAT) does exactly that – it assesses the carbon effect of your business based on a number of aspects, including the amount of employees you have, the overall size of the company, how frequently you and your staff travel for business as well as a number of other factors. The AT&T CIAT then takes that information and recommends specific AT&T services based on your answers that can help your business shrink its carbon footprint.
Sure it might seem like a cheesy way to market UC (unified communications), telepresence technology such as web and video conferencing, and other enterprise collaboration services, but the fact of the matter is that it does a lot as far as getting the word out about environmental sustainability.
It was only a few short years ago that the telecommunications industry’s attention to green strategies and environmental sustainability seemed to hit its peak of excitement. Although it might be on the back burner now due to recent events (for example, the Verizon union strike), providers are acting like ducks on the water – they appear calm on the surface, but are paddling like crazy under the water, employing solutions to increase their own energy efficiency, while offering their customers improved options to do the same.
This has resulted in an increase of business-class energy efficient services, such as audio conferencing, web conferencing, and video conferencing solutions, as well as residential energy management and automation services (which is predicted to become a huge new profit opportunity for providers). In fact, earlier this week, ABI Research, a market intelligence company specializing in global connectivity and emerging technology, reported that carrier involvement in the residential energy industry might even aid in moving almost 12 million units of home automation systems by 2016.
AT&T has been considerably aggressive in using energy efficient technologies in its daily operations, and in an effort to expand its involvement in this area of the market, purchased Xanboo – and it doesn’t stop there. Arguably the pioneer in telecommunications company’s business sustainability efforts, BT has already spent years conducting its own in-house carbon evaluations. Other telecommunications service providers have also established comparable programs in order to improve the sales pitch for their specific solutions.
Verizon Union Workers’ Acts of Sabotage Could Get Them Fired
What started as an inability to come to an agreement with two unions representing Verizon wireline workers – the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW) – over healthcare premiums, pay increases, pensions, sick pay, and retirement benefits has quickly turned sinister. Since the strike began on August 6th, Verizon Communications has reported nearly 100 acts of “sabotage” that have been carried out by striking union workers.
According to Verizon, just prior to the 45,000 union workers going on strike, everything from stolen electrical equipment in Cedar Grove, New Jersey to deliberately cut fiber-optic lines in parts of New York, New Jersey, Massachusetts and Maryland have been documented. Moreover, numerous reports of strikers using intimidation tactics and illegally blocking work entrances for non-union employees has been reported throughout the Northeast – with two separate incidents in Maryland resulting in the arrests of 8 picketers. Recently, Verizon Communications successfully obtained preliminary injunctions in New York, Delaware and Pennsylvania, and were in court to receive two more injunctions for Massachusetts and New Jersey to put a stop to such acts.
Verizon refuses to take these acts lightly, and has stated that they will prosecute any guilty parties to the fullest extent of the law. As an incentive, Verizon is offering up to $50,000 as a reward for any information that results in the arrest and prosecution of any parties responsible for intentionally damaging equipment, and/or assaulting or attempting to cause injury to a Verizon contractor or employee.
Verizon Communications’ Chief Security Officer, Mike Mason, called the acts “reprehensible,” and noted that not only are these acts affecting customers’ services, causing longer waits for service repair as well as longer hold times when calling Verizon service centers, the deliberate attacks on their network have affected law enforcement, paramedics, hospitals, as well as other first responders. Mason also added that Verizon is currently conducting investigations while working alongside local authorities, and will terminate any employee found to be responsible of any such acts.
The CWA and IBEW portray Verizon as the evil step-mother, who feeds and treats her own children (in this case the top five executives, who over the last 4 years received over $250 million) like royalty while starving and over-working her step-children (in this case the union members who do not want to pay a higher healthcare premium or contribute to their own pensions). It is completely understandable that union workers are upset – who wants to tighten their budget in these tough economic times? But when the actions of a handful of frustrated and angry union employees go so far as to allegedly tamper with our own public safety and first responders, something must be done immediately. As far as this writer is concerned they should throw the book at them!