T1 Everywhere Interactive Voice Response (IVR) Services
Interactive Voice Response, or IVR, automates interactions with telephone callers. In order to reduce service, sales, collection, inquiries, and support calls to and from their company, companies have begun to use IVR.
Pre-Recorded voice prompts and menus used to present information to callers over touch-telephone keypads are one of the solutions presented by IVR. Newer IVR solutions are able to gather responses and have voice recognition through input.
By enabling customers to retrieve information, users can check bank balances, product details, flight schedules, movie show times, order status and other functions from their telephone. IVR solutions also are used to place outbound calls to deliver information to appointments, due bills, or any other time critical events or activities.
Basic Requirements for Successful IVR
IVR Platforms
Server and operating systems are IVR platforms who are able to run both hardware and software. IVR platforms have the ability to play back recorded prompts, gather touch tone input, recognize spoken output, and can transfer IVR calls to agents or other telephones.
IVR Applications
Applications on IVR are able to control and respond to calls made on IVR platforms. Companies that offer canned IVR applications can be run on IVR, as well as, IVR development shops, or other enterprises. IVR applications have the ability to prompt callers, transfer calls to other phones, and gather input. IVR phones are also able to retrieve records, and information required during the course of the call.
Back-end Servers
Servers where required customer or corporate data can be found are called back-end servers. These can include mainframes, databases, java or many other applications that can be run with third party services and solutions
Telephony Infrastructure
Automatic Call distributors can help in telephony includes telephone lines, and call switching equipment. Telephone lines can come through standard analog lines, digital ISDN or digital T1’s.
At T1Everywhere.com, we partner with the top providers of Voice, Data and Internet Services and can help you choose the right solution for your business. The providers we work with are the DSL, Internet T1, Bonded Internet T1, Internet T3 / Internet DS3, Voice PRI, Voice T1, MPLS, Ethernet, Integrated access, Long Distance T1, and VoIP service providers to millions of companies worldwide. If your business requires the reliability and speed that millions of other organizations rely upon, let the team at T1Everywhere.com help get you started in the right direction. For a no obligation quote, click our "Get a Quote" button above or call our sales team today at give us a call today at 888-972-2583, Option 2
